Terms of Service

1. Acceptance of Terms

By creating an account, booking a service, or submitting the contact form on our website, you accept these Terms of Service on behalf of yourself (or the partner garage you represent). If you do not agree, please do not use Kthema Gati.

2. Description of Service

Kthema Gati connects vehicle owners with a network of certified partner garages for booking, tracking and paying for vehicle repair and maintenance services through our mobile app. Our dashboard is used by staff and partner garages to manage bookings, invoices and service status.

3. Eligibility

You must be at least 18 years old and the legal owner or an authorized user of any vehicle you register on the platform.

4. Account Responsibilities

• You're responsible for the accuracy of the information you provide, including your name, phone number and vehicle details
• You're responsible for keeping your password and account secure
• Accounts are personal to one user; sharing credentials may result in suspension

5. Subscription Plans & Billing

Kthema Gati offers three month-to-month plans: Essential (€29/mo), Comfort (€49/mo) and VIP (€99/mo). Current pricing and features always match what's shown on our Pricing page — if this section and that page ever disagree, the Pricing page is out of date and should be corrected to match these terms, or vice versa.

• A 14-day free trial is available with no card required. [What happens automatically at the end of the trial — auto-lapse to a free/limited state versus auto-charge — is to be confirmed and stated here explicitly before this page is treated as final.]
• Plan changes take effect immediately and are billed on a prorated basis for the current cycle
• Subscriptions renew automatically each billing cycle unless cancelled beforehand from the app
• You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period
• 30-day money-back guarantee: if you're unhappy with a paid plan within the first 30 days of that subscription starting, email info@kthemagati.al requesting a refund. We process eligible refunds within 10 business days back to the original payment method.
• If a payment fails, we'll notify you and give a short grace period to update your payment method before the subscription is suspended

6. Partner Garage Terms

• Garages described as "certified partners" have gone through our onboarding review before joining the network. [The exact certification/vetting checklist should be finalized and referenced here, since it backs a claim we make in marketing.]
• Kthema Gati acts as a booking and management platform connecting clients and partner garages; the partner garage is the party actually performing and responsible for the repair work
• Partner garages are responsible for honoring the Comfort (10%) and Comfort/VIP (20%) client discounts on eligible bookings, and are paid according to the terms agreed during onboarding

7. User-Submitted Content

Photos, videos, audio notes and other content you upload remain yours, but by uploading them you grant Kthema Gati a license to store, display and transmit that content to the relevant partner garage in order to deliver the service. Don't upload anything illegal, or content depicting people or vehicles you don't have the right to share.

8. Service Quality & Liability

• Kthema Gati operates the booking and tracking platform; the quality of the physical repair work is the responsibility of the partner garage that performed it, not Kthema Gati
• Kthema Gati is responsible for platform-side errors, such as billing mistakes or data loss caused by our systems
• VIP replacement-vehicle service is subject to the loaner vehicle's own condition, availability, and the terms provided at pickup; liability for the loaner vehicle sits with the party specified in those pickup terms
• To the extent permitted by Albanian law, Kthema Gati's liability is limited to the amount you paid in subscription fees over the preceding 3 months; services are provided "as is" without warranties beyond what is legally required

9. Disputes Between Clients and Partners

If you have a dispute with a partner garage over service quality, pricing, or damage during service, contact our support team with your booking reference. We'll mediate between you and the garage in good faith, but the underlying repair contract is between you and the partner garage performing the work.

10. Cancellation & Termination

• You may cancel your subscription or close your account at any time from the app
• Kthema Gati may suspend or terminate accounts for fraud, abuse, non-payment, or harassment of partner garages or staff
• Your data is retained after account closure according to the retention periods described in our Privacy Policy

11. Intellectual Property

The Kthema Gati app, dashboard, branding and logo are the property of Kthema Gati. You may not copy, reverse-engineer, or redistribute any part of the platform without our written permission.

12. Governing Law & Jurisdiction

These terms are governed by the laws of the Republic of Albania. Any dispute not resolved through support or mediation will be subject to the exclusive jurisdiction of the courts of Elbasan, Albania. [To be confirmed with legal counsel, particularly given EU user exposure following our recognition at GEN-E Riga.]

13. Changes to These Terms

We'll notify registered users by email or in-app notification before material changes to plans, pricing or these terms take effect.

14. Contact

Kthema Gati — Elbasan, Albania
Email: info@kthemagati.al
Phone: +355 69 997 8135