Everything you need to know about accounts, bookings, plans and how Kthema Gati works. Can't find your answer? Contact us.
Download the app, enter your phone number in Albanian format (+355), your email and a password, and confirm the verification code we send you. Account creation takes under two minutes.
Yes. No card is required to start the trial. You get full access to explore the app, and you choose whether to subscribe once the 14 days are up — see our subscription terms for what happens at the end of the trial.
Once the trial ends, an active Essential, Comfort or VIP plan is needed to keep booking and tracking services. Your account and vehicle data stay saved either way.
From your dashboard, tap "Add Vehicle" and enter the brand, model, year and license plate (VIN optional). You can add as many vehicles as you own — great for managing a family fleet from one account.
Select your vehicle, describe the issue, choose a preferred date and time, and submit. You'll get a push notification once a partner garage confirms the booking.
Yes — you can attach photos, a short video (up to about 60 seconds) or a voice note directly from your camera, gallery or microphone, so the garage understands the issue before you arrive.
The assigned garage's name and location are shown on your booking as soon as it's confirmed, along with their rating and the service type they'll perform.
Real-time tracking (drop-off → diagnosis → servicing → ready) is available on the Comfort and VIP plans. Essential shows status updates without the live progress view.
Once a job is marked complete, you can rate the technician and leave a comment. This feeds the garage's public rating shown to future clients.
Essential (€29/mo) covers booking and basic status updates with 6 months of service history. Comfort (€49/mo) adds real-time tracking and a 10% partner discount. VIP (€99/mo) adds a 20% partner discount, 24/7 phone support and a replacement vehicle for eligible services. Full breakdown on the Pricing page.
Yes, anytime from the dashboard. The change applies immediately and the price difference is prorated for the remainder of the billing cycle.
No. All plans are month-to-month with no long-term contract and no cancellation fee.
Visa, Mastercard, Direct Debit and bank transfer. All payments are processed securely — see our Privacy Policy for details on how payment data is handled.
If you're not satisfied within the first 30 days of a paid subscription, contact info@kthemagati.al and we'll refund your payment in full — see the exact process in our Terms of Service.
Yes — the 10% (Comfort) or 20% (VIP) discount is applied automatically at checkout when you book with a partner garage. No code needed.
Reach out via our Contact page and select "Service Partnership." Our team reviews the application and certification before onboarding.
Registration itself has no upfront cost. Partner terms and any service fees are agreed with our team during onboarding.
General service and repairs, tire service, electrical diagnostics, and rent-a-car for VIP clients needing a replacement vehicle during longer jobs.
Media stays attached to the service record for as long as your account history retains it. Full details are in our Privacy Policy.
Only you, the partner garage assigned to your booking, and authorized Kthema Gati staff needed to operate the service. See who we share data with for the full list.
From the app's account settings, or by emailing info@kthemagati.al. See your rights in our Privacy Policy.
Email support responds within 24–48 hours on all plans. Comfort and VIP add live chat (8am–8pm), and VIP includes 24/7 phone support. You can also use our contact form.
Contact our support team with your booking details — we help mediate between you and the partner garage. See the dispute process in our Terms of Service.